Effective / Last updated: August 20, 2026
This Shipping Policy applies only to physical merchandise purchased through the EK Diary Store. Digital items — Premium subscriptions, coins, and themes — are delivered instantly to your account and are not covered by this policy.
We currently ship physical merchandise within India only. If you enter a delivery address outside India at checkout, your order may be cancelled and refunded.
Orders are typically processed and handed over to our courier partner within 2–4 business days of payment confirmation. Processing times may be longer during sales, promotions, or public holidays — any such delay will be communicated where possible.
Once shipped, delivery typically takes 4–9 business days depending on your location and courier serviceability. These are estimates, not guarantees — actual delivery times may vary due to courier delays, weather, regional restrictions, or other circumstances beyond our control.
Shipping charges, if any, are shown at checkout before you complete payment. We may offer free shipping above a certain order value from time to time; any such offer will be displayed in the Store or at checkout.
Once your order ships, you will receive shipping/tracking details (where available from our courier partner) via the contact information provided at checkout. You can also check your order status from within the app.
If your order is significantly delayed, appears lost in transit, or a delivery attempt fails due to an incorrect/incomplete address or unavailability at the delivery location, please contact yourekdiary@gmail.com with your order ID and we will follow up with the courier partner and assist with a resolution, which may include reshipment or a refund in line with our Refund & Cancellation Policy.
Please ensure your shipping address, pincode, and phone number are accurate at checkout — we are not responsible for delays or failed deliveries caused by incorrect address details provided by you.
If an item arrives damaged, defective, or different from what you ordered, refer to the Returns section of our Refund & Cancellation Policy for how to request a replacement or refund.
We may update this Shipping Policy from time to time; the "Last updated" date above reflects the latest revision.
For any shipping‑related question, email yourekdiary@gmail.com.