Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for purchases made on EK Diary (ekdiary.com), including Premium subscriptions, in‑app coins, digital themes, and physical merchandise bought through the Store. All payments are processed via our payment partner, Razorpay.

1. Premium Subscription

• You may cancel your Premium subscription at any time from within the app. Cancellation stops future renewals — access continues until the end of the period you've already paid for.
• Subscription fees already charged for the current billing period are non‑refundable, except where required by applicable law or where the Service was materially unavailable due to a fault on our end.
• If you were charged in error (e.g. a duplicate or failed‑but‑debited transaction), contact yourekdiary@gmail.com with your payment reference within 7 days and we will investigate and refund the erroneous charge.

2. Coins and Digital Products (Themes, etc.)

• Coins purchased in the app are a virtual, non‑refundable, non‑transferable, and non‑redeemable‑for‑cash credit, usable only within EK Diary.
• Digital themes and other digital‑only products are delivered instantly upon successful payment. Because they are consumed immediately, they are non‑refundable once activated on your account, except in the case of a verified technical failure (e.g. payment was captured but the item was not credited to your account).
• If a digital purchase fails to appear in your account within 24 hours of payment, contact yourekdiary@gmail.com with your order/payment ID and we will credit the item or refund the payment.

3. Physical Merchandise

3.1 Cancellation

Orders for physical merchandise can be cancelled free of charge any time before the order has been shipped. Once an order has been shipped, it can no longer be cancelled and instead falls under the return process below.

To cancel, email yourekdiary@gmail.com with your order ID as soon as possible. If payment was already captured, the refund will be processed as described in Section 5 below.

3.2 Returns and refunds

You may request a return/refund for physical merchandise if:

• The item arrived damaged or defective
• You received the wrong item or an item different from what was ordered
• The item is materially not as described

Such requests must be raised within 7 days of delivery by emailing yourekdiary@gmail.com with your order ID, a description of the issue, and photos of the item received. Once verified, we will offer a replacement or a refund, at your preference, where the item is in stock.

Items that are personalised/customised to your order, or that show signs of use, damage caused after delivery, or missing original packaging, are not eligible for return unless the item itself was defective or incorrect on arrival.

4. How to Request a Refund or Cancellation

Email yourekdiary@gmail.com with your order ID/ payment reference and the reason for your request. We aim to acknowledge all requests within 2 business days.

5. Refund Processing Time

Approved refunds are issued to the original payment method via Razorpay. Depending on your bank or payment provider, refunds typically reflect within 5–10 business days of approval. EK Diary does not hold or delay refunds beyond initiating them with Razorpay; any further delay is subject to your bank's processing timelines.

6. Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the latest revision. Please review it periodically, especially before making a purchase.

7. Contact Us

For any cancellation or refund query, email yourekdiary@gmail.com.